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Faq

Thewa Store Account

Do I need to register with Thewa Store before placing an order?

Thewa Store is a speedy and free website that does not require that you register before placing an order- you may do so as a guest. However, registering with us will save you time when making purchase in the future.

 

How do I register?

Click Here to register.

Why should I register with Thewa Store?

  • Re-entering of your shipping information shall not be required. Unless requested otherwise, your order will be shipped to the registered address.
  • You can browse our catalogue, add items to cart or your wish list, and if necessary, complete your order at a later time. Therefore, re-selection of items will not be required*

*Kindly note, by placing items in you cart or wish list, for later purchase, does not guarantee availability.

 

How do I reset my password?

Please click here to reset your password.

 

How do I change my account information?

You will be redirected to your account overview, as soon as you log in, to edit or update your account information.

 

Placing an Order

What kind of payment methods do you accept?

We offer the following forms of payment:

  • Visa
  • MasterCard
  • Maestro
  • Diners club
  • American Express
  • Net banking
  • Cash on Deliver*

*Applicable only on orders valued at Rs. 20,000 and under

Please view our Payment Methods for full details.

 

Do you restock items that are “Sold Out”?

If you would like to purchase an item that is listed as “Sold Out”, please email us at support@thewastore.com to find out if there is a backorder for the item.

 

Are the colours of the product shown on the website accurate?

Due to the varying screen display capabilities of your device, we cannot guarantee the accuracy of colour.

 

Order Status

Can I modify or cancel my order?

If you would like to make changes or to cancel your order, you may contact our Customer Service Team.

 

How can I track my order?

Your order will be shipped within 7 business days of order placement. As soon as your order is shipped, you will receive an email with a tracking number for your shipment. You can go online and track your parcel and estimated delivery date using this tracking number.

If you haven’t received an email confirming your order, please contact our Customer Service Team.

 

Why was my order cancelled?

Your order may have been cancelled for the following reasons:

  1. If you had entered an incorrect PIN code or address in the billing information. Please ensure that you provide correct details when placing an order.
  2.  If you place a Cash On Delivery order for above INR20,000, your order will not be processed.
  3. If we are unable to process your order due to unforeseen restrictions on manufacturing. In this case, the full amount paid will be refunded to you in the same form of payment.

 

Privacy

Is my privacy and personal information secure on your site?

Shopping on Thewa Store is completely safe and secure. To ensure that we meet your standard of security, please view our Privacy Policy before using this website.

 

Shipping

What packaging will my order be shipped in?

All Thewa Store, product is delivered in our luxurious signature box. The box is bubble wrapped and sealed and placed in a tamper-proof courier envelope. If the packaging has been tampered with, please do not accept the shipment.

 

What kind of shipping options do you offer?

Regardless of the destination and value of the order, Thewa Store offers shipping to all states within India. Click Here to view details of our shipping options.

 

What is the estimated delivery time?

Orders will be processed and delivered to the shipping address, provided by you, within 10 business days.

*Kindly note, business days do not include Sundays and festive holidays.

 

Returns and Cancellations

Can I return or exchange my Thewa Store product?

If for any reason you are not satisfied with your Thewa Store purchase, you can return the merchandise in exchange for a new product or a refund. Please view our Returns & Cancellations Policy for full details.

 

Will I be liable to pay for shipping the merchandise to Thewa Store, in case of an exchange or refund?

In case of an exchange or refund within the stipulated free-return period of 15 days, all shipping and handling charges shall be chargeable to Thewa Store.

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