Registering My Account
Is it mandatory to register my details to buy online?
No. In order to place an order in our website, you may checkout as a Guest, however, you will have to provide certain details such as your Name, Phone number, Email id and address for the order placement.
Why should I register?
Once you register, you will have access to all your Purchase history, Invoices and the same can be used for quicker checkouts. You can manage/ edit your personal details, Change your passwords and track status of your orders anytime.
How safe are my details?
What are various modes of Payment ?
Thewastore offers you multiple payment modes viz Net banking, Debit Card, Credit Card or through UPI.
Will I get confirmation after payment?
Yes, once your payment is confirmed, you will receive an email confirming your Order.
How do I check the status of my Order?
You can check your Order details in My Account section in the top right of the Home page.
What if the amount is deducted but Order completion page did not appear?
Such instances can occur if there is network breakage. In such cases, please send us an email to firstname.lastname@example.org with your payment reference Details, product details and date of transaction. If the amount reflects in our Payment Gateway, your order will be processed immediately and a duplicate invoice shall be sent to your email id. If not, we will notify you and you can contact your bank.
From which all locations can I place an order?
You can place an order from any country, state, city, village or any remotest location, provided you have mobile connectivity and basic logistics.
What are the Delivery Charges?
Delivery charges vary from Place to Place and depends on the volumetric dimension and weight of the Product. Few Products are shipped at free of cost and some are charged nominally.
What is the estimated time of delivery?
We understand the eagerness of our customers to own thewastore jewelry products, hence we make sure to ship the handcrafted bespoke orders at the earliest (Within 10-12 days) of order confirmation.
Are there any other charges apart from what I see in the website?
The MRP mentioned in the website is inclusive of all taxes. Our Customers need not worry of Hidden charges at the checkout stage.
How is the Delivery done?
We prefer sending it through Parcel service of India Post, however, we have also tied up with many logistics vendors in order to speed up the delivery.
Do you deliver only in India?
We take orders from both Domestic & International Customers, however, if the order placed is outside of India, the applicable customs & taxes are to be borne by the Customer in accordance with the law of the land.
Can I get the products customized as per my request?
Yes, Handicraft products can be customized as per your request, provided the design is realizable.
How can I place Customization request?
Customers interested in the customized product can mail us at email@example.com along with detailed description of the intended customization and we will get back to you on the same.
How much time does it take to share the customized product?
Since all our Handicraft products are handmade in its particular location(Pratapgarh) so it may take relatively more time than the actual product. The details of customization such as time, charges shall be shared with you during the inquiry.
Is there any additional cost for customized products?
Not necessary, it depends on the type of customization, however if customization requires additional resources, it may lead to nominal extra charges.
Should I place the order before requesting for customization?
No, first our customer shall be shown the prototype, only after you are satisfied with the customization, pricing and the time duration, you shall place the Order.
Can I cancel the customization Order?
No, since the customized products are designed to an Individual, the Order cancellation request shall not be considered for refund/ exchange unless the product received is other than that accepted during order placement.
Return & Refund
Important Note: Since Thewastore jewelry products are premium, we request our customers to video the unpacking of the product as a reference to further claims.
Under what circumstances, can I return a product?
Product can be returned only if it is damaged on time of delivery.
Within what duration should I place a return request?
A return request should be made within 24 hours of receiving the Product.
What if the product received is damaged?
If the received product is damaged, we request you to send us the unboxing video displaying the damaged product to firstname.lastname@example.org
How do I initiate Return request for an Order?
The Product should be returned in its Original condition and such request shall be made within 24 hours .
Who pays for the Return delivery charges?
In case of mistake from our end, the logistics cost will be refunded to the customer’s account, in other situations Customer should bear the logistic cost which shall be deducted from the voucher value.
For more details, kindly visit Return and Refund Policy.
What are Intellectual Property Rights (IPR)?