Refund and Returns
Your purchase is eligible for Refund only if it meets the following conditions:
- Incorrect item or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
If your purchase meets our return criteria stated above, please email us at firstname.lastname@example.org within 14 days of delivery with the following information:
- Order number
- Delivery address
- Reason for return (in case of an incorrect or defective product, please send us an image of the item)
Once we have received the unworn/unused product back from you, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 15-20 working days in India.
In the case of quality/manufacturing defect products, refunds will be initiated through the same mode as the payment within 10 working days.
- Once our team conducts a quality check, we will offer you a refund on the same mode as the payment within 10 working days.
Refunds and returns will not be accepted for customized orders (including Colour or minor alterations).
Please read item descriptions carefully and note the details of products. Please also know monitors are calibrated differently and colors, while may be close, may not be 100% accurate. In the event of an Refund, the buyer is responsible for return shipping fees.
International orders are not eligible for Refunds or returns at this time.
Please note by purchasing from ThewaStore you as the buyer agrees to our shopping terms, conditions, and policies.
- We offer replacements, or size Refunds in case of clothing, only for the same product or style you have purchased.
- We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.
- International orders are not eligible for Refunds or returns at this time.
Sale & Special Pricing
All Sale and Special Pricing products are final sale and cannot be Refundd or returned.
Special Hand embroidered products
All Special hand-embroidered products are final sale and cannot be Refund or returned.
Cancellation will only be accepted if your order hasn't been shipped.