Frequently asked Questions about Thewastore

Is it real Thewa Art Jewellery ?

Yes, you will get certificate from our side along with Geographical  Indication Certificate Copy for Original - 244 “Thewa Art Work”

Do you have any branch with same brand name ?

No, Lot of people use thewa art and jewellery name But this is only store where you will find real Thewa Art Jewellery Designs by Padmashree Mahesh Raj Soni.

Do you take order over phone call?

No, We don’t take order phone call, Way Whatsapp/Email/ Website you can place and through email all requirement on sales@thewastore.com you can place order too.

I have already Placed my Order. Can I add more items to the same order?

No, Once the order is placed, you won’t be able to add more items in it. You have to place another order to shop again before shipping order.

I need to return an item; how do I arrange for a pick-up?

You can initiate a pick up within 10 days of receiving your order. Once you have started the process for a pick-up, our logistic partners will contact you with the details. Please ensure that the items are properly packed with the order number/invoice number on top of the packet. You have to send us Photos of the order before return.

If you choose to self-ship the products, kindly address the package to the below-mentioned address. Additionally, please mention the invoice number and the number of items you are sending on a paper and keep it inside the package.

RETURN FORM is compulsory for all Returns.

Please review Return Policy for more details HERE

What are the modes of refund available after cancellation?

Once your return of the product has been approved, we will refund the product cost to you in the form of store credits in your User Account, which shall be required to be exercised within a period of 120 (One hundred and Twenty) days from the date of such credit. If you have opted for an exchange, we will exchange the product with a new product as per the return request.

The store credits shall only be limited to the amount of purchase cost and not the shipping cost. Further, the store credits shall be non-transferable.

If it’s due to manufacturing default, we will refund your amount as per the Refund and Return Policy.

How do I find out about sales and promotions?

We know everyone loves a good promotion! Our website changes promotions frequently. Subscribe to our newsletter to stay in the loop and know about the latest promotions and events.

How do I know my order has been confirmed?

Once the payment for the order has been credited in our account, we will send you a confirmation e-mail/ Whatsapp.

Where can I give feedback for my order?

You can provide feedback by visiting HERE

Why am I not receiving order/shipping notifications?

In case you don't find your email notifications, please look into the Promotions/Spam folder in your mailbox.